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Damaged Package or Item
( Retail, Wholesale and special order )
All of our shipments are fully insured. We ship larger items blanket wrap delivery. It is very important that merchandise boxes are opened and inspected for damages before signing that you have accepted the freight. When you sign for a package(s) without any further WRITTEN comment, you are accepting that the merchandise arrived to you in good condition therefore Be sure to inspect IMMEDIATELY item for damages before shipper leaves your residence or place of business.Make sure you sign for the correct number of pieces you have accepted. To refuse an item, please mark clearly on the freight bill the number of items you have accepted and any items you have refused and the reason why (i.e. glass broken or leg damaged). If you sign and accept boxes and do not open merchandise, write on the receipt "subject to inspection."If item is boxed or crated, be sure to inspect box, crate and the furnishings for any damages from shipment, and contact us immediately upon receipt if there is a problem. Keep the original box and packing materials, as the damaged piece must be returned in the same packaging. In most cases, you will need to fill out a claim form directly with the shipper, as they would be directly responsible for damages related to shipping and delivery. If there is apparent damage with your delivery, talk directly with the movers on how best to file a claim. We will do everything we can to help expedite any damage claims with the shipper. If possible, it would be good to take pictures of damages, it would help us to claim damages with the shipping company and insurance company.
When you receive your order, check the condition of the furniture before the shippers leave.If you notice a problem, write a detailed description of the problem on the delivery slip. The phrase ? subject to ? does not have any legal validity.
If an item(s) is damaged during shipment, or has a manufacturer defect, this item will be replaced at no cost to you.
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